PREGUNTAS FRECUENTES

If you’ve changed your mind, we can try to help! Simply email us at hello@signatureseven.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!

If you need to modify your order, email us at hello@signatureseven.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.

We want to make sure that you are 100% happy with your order so all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. We will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 5 days of delivery. Simply email us at hello@signatureseven.com and we’ll be more than happy to help!

Oh no! We’re sorry if you’ve received an incomplete or damaged order, we’d love to help correct it right away! Please note that due to the nature of our products, used candles cannot be returned or refunded. If we made a mistake or your items arrived damaged, we sincerely apologize and we will take care of that for you. We will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 5 days of delivery. Please email hello@signatureseven.com with your order number and details of the damaged or defective candle and we will replace it for you.

Our wax is a natural blend of soy and coconut wax that is gluten free, toxin free, paraben free, phthalate free and come from renewable sources making it fully safe to use. However, just like with any other natural, unprocessed matter soy can become temperamental, require care specific care, and can look kind of strange at times depending on its environment. Soy is also living organism. It continues to expand, contract and change from its current form. It may also look frosted, it may curdle (usually after lighting), or have a few bubbles on top, these ‘flaws’ are normal and it is a clear indication that you have purchased a 100% all-natural candle. Natural wax makes for a natural atmosphere and provides up to a 50% longer (up to 100+ hours depending on size) and 100% cleaner candle burn.

Yes, please do! Our candle glass can be reused as a vase, pencil holder, makeup brushes etc. Once you have fully burned the candles, simply hand wash the glass in warm water and soap. Make sure to remove all labels and the wick before washing.